A Fair Refund Policy

Bad refund policies are infuriating. You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you’re ever unhappy with CoinCabinet, for any reason, just contact us and we’ll take care of you.

Examples of full refunds we'd grant.

• If you were just charged for your next year of CoinCabinet, but you meant to cancel, we’re happy to refund that extra charge.
• If you forgot to cancel CoinCabinet a couple months ago, and you haven’t used CoinCabinet since then, we’ll give you a full refund. No problem.
• If you tried CoinCabinet for a couple months, and you just weren’t happy with it, you can have your money back.
• If you purchased a Provenance and later realized it was not a match, we will refund the full amount.

Examples of partial refunds or credits we’d grant.

• If you forgot to cancel CoinCabinet a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
• If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note at [email protected], tell us what’s up, and we’ll work with you to make sure you’re happy.